How to pay your bill

Paying your bill

We will read your meter and raise a bill every 3 months to household customers and you will have 14 days to pay from the date of the bill.

By Post

You can pay your bill in full via cheque using the payment slip at the bottom of the bill. Please send your cheque, addressed to Utilities Services (MediaCityUK) Ltd, via post to the address shown on the bill. Please make sure you write your customer account number on the back of the cheque. This is found on the top right of your bill.

BACS/CHAPS

Payment can be made via Banks Automated Clearing System (BACS) and Clearing House Automated Payments System (CHAPS). Please make sure your account number is stated on your transfer request.

Difficulty paying your bill?

Utilities Services (MediaCityUK) Ltd recognises that it sometimes can be hard to pay bills therefore, if you feel you will need assistance in paying your bill, even before it arrives, please contact us on 0845 122 6786. We wish to help you as soon as we can, but we can only help if we are contacted by you to let us know you have a problem.

We have trained staff who will deal with any payment problems you have sympathetically and in confidence. However, should you not pay your bill and fail to inform us that there is a problem then we may start legal action to collect any outstanding charges.